Terms & Conditions

MissLess ("we", "us"): the provider of the Service, reachable via missless.tel.

Client: the business entering into an agreement with MissLess. The Service is intended exclusively for business use (business-to-business).

Service: the MissLess AI phone assistant, including the recording, transcription and summarisation of phone calls, the logging of orders, reservations and callback requests, and the accompanying dashboard.

Partner: an affiliate or ambassador taking part in the MissLess partner programme.

MissLess provides a digital AI phone assistant that answers incoming calls on behalf of the Client, records and transcribes calls, and logs relevant data (such as names, phone numbers and orders) in the Client’s dashboard.

MissLess makes every effort to keep the Service highly available, but does not guarantee uninterrupted operation. Planned maintenance is announced in advance where possible.

MissLess offers four plans. The following rates apply, all amounts excluding 21% Dutch VAT. The amount actually charged is the rate plus 21% VAT; the exact VAT-inclusive amount is shown at checkout before payment. For business customers in another EU member state holding a valid VAT identification number, the reverse-charge mechanism applies (0% VAT, art. 196 EU VAT Directive):

• Basis: first payment €219 (setup fee including the first month), thereafter €149 per 31 days, payable in advance each time.
• Compleet: first payment €349 (setup fee including the first month), thereafter €249 per 31 days, payable in advance each time.
• Premium: first payment €599 (setup fee including the first month), thereafter €449 per 31 days, payable in advance each time.
• Corporate: bespoke; price and terms on request, laid down in an individual agreement.

Every plan (except Corporate) can also be taken out yearly: the yearly amount is the monthly price × 12 minus a yearly discount (adjustable, approximately 16%, about two months free). With yearly payment no separate setup fee applies and the yearly amount is paid up front. The current yearly rate is shown at checkout.

Payment runs through our payment provider Pay.nl (including iDEAL, Bancontact, credit card, PayPal and SEPA direct debit). In case of late payment MissLess may suspend the Service after a payment reminder. Price changes are announced at least 30 days in advance and do not apply to periods already paid for.

The Client acts as a business; the statutory cooling-off period for consumers therefore does not apply. MissLess nevertheless offers a contractual cooling-off period of 14 days from the commencement date of the agreement.

On cancellation within these 14 days the first payment is refunded minus €49 in administration and processing costs, with monthly payment that means €170 of the €219 (Basis), €300 of the €349 (Compleet) or €550 of the €599 (Premium). With yearly payment, the yearly amount paid minus €49 is refunded.

After the cooling-off period a monthly plan continues per period of 31 days and is cancellable at any time, with no notice period other than taking effect at the end of the current (already paid) period. A yearly plan runs per 12 months and is not tacitly renewed without the possibility of cancelling at the end of the current term.

You can cancel via the dashboard or by email to info@missless.tel. After termination, data is deleted in accordance with our Privacy Policy.

A fair-use limit applies per plan: 300 calls per month for Basis and 1,000 calls per month for Compleet; Premium and Corporate have unlimited use within fair use. MissLess monitors usage. If the limit is structurally exceeded, MissLess makes contact and the Client is given one month to move to a suitable plan or (bespoke) rate. No charges are applied retroactively.

The Client uses the Service solely for legitimate business purposes. It is not permitted to use the Service for:

• unlawful, misleading or fraudulent activities;
• unsolicited communication (spam) or harassment;
• circumventing technical restrictions or disrupting the Service;
• purposes for which the Client does not have the required (legal) basis, including informing callers about call recording where required.

In case of breach, MissLess may suspend the Service or terminate the agreement.

The Service is a digital assistant based on artificial intelligence. The assistant makes clear to callers that they are speaking with a digital assistant.

AI systems can make mistakes. MissLess does not guarantee that transcripts, summaries, orders or answers from the assistant are error-free or complete. The Client remains responsible for checking business-critical information (such as orders and reservations) in the dashboard.

The total liability of MissLess, on whatever ground, is limited to the amount the Client paid to MissLess in the three months preceding the event causing the damage.

MissLess is not liable for indirect damage, consequential damage, lost profit or missed savings, except in case of intent or wilful recklessness on the part of MissLess.

MissLess processes personal data in accordance with the GDPR. How it does so, including the processing arrangements for call data that MissLess processes on behalf of the Client, is described in the Privacy Policy, which forms part of these terms.

MissLess runs a partner programme for affiliates and ambassadors with a single compensation model:

• Setup fee: a one-off amount per client sold, excluding VAT. The amount depends on the plan sold and is set out, together with any deviating arrangements, in the partner agreement and in the partner portal.
• Monthly commission: a tiered percentage of the subscription paid (excluding VAT), based on the number of approved clients of the partner. The applicable band depends on the partner role and is set out in the partner agreement and in the partner portal.

Commission is calculated solely on invoices actually paid. On cancellation, refund or reversal of an underlying invoice, the associated commission lapses and can be reclaimed or set off (clawback). Payout takes place at the end of the month following the month in which the commission became final. Additional partner terms apply to participation.

MissLess may change these terms. Material changes are announced at least 30 days in advance by email or via the dashboard. If the Client does not agree with a material change, the Client may cancel the agreement effective on the date the change takes effect.

Dutch law applies to these terms and to all agreements with MissLess. Disputes are submitted to the competent Dutch court.